Shipping policy
Shipping Policy
■Returns and Cancellations
We will only accept returns if you contact us within 7 days of receiving the product.
Please check the return conditions and contact us below.
We also do not accept returns due to customer convenience. Please be forewarned.
[Contact information for returns]
○○○○ Co., Ltd.
170-0013
20th floor, Hareza Tower, 1-18-1 Higashi-Ikebukuro, Toshima-ku, Tokyo
■Return conditions
We only accept returns in the following cases.
・In the case of a defective product
・If the product you received is different
However, we cannot accept returns in the following cases.
・Products that have been opened or used even once
・Products that have been scratched or damaged by the customer
■Whether or not you are responsible for shipping costs for returns
We will cover the shipping costs for returning and re-sending the product.
□Cancellation
Our company automatically proceeds to shipping work promptly after your order is confirmed through system integration, so we cannot handle cancellations or changes to the order contents after confirmation.
Due to the sale of new products, we would like to ask you to please check that the product is correct before enjoying your shopping.
■Shipping and shipping
□About shipping and shipping
For regular shipping, we will deliver within 3 to 14 business days from the date of order.
Please note that we are not responsible for any delays in delivery that occur without our fault.
*The estimated shipping date may vary for each product. Please check each product page for details.
*Pre-order items are produced after receiving the order, so it will take some time for delivery.
□About exceptions
If there is advance notice of a shipping delay, if there are long holidays such as national holidays, Obon holidays, and New Year's holidays, or if there is a concentration of orders due to new product sales, it may take longer than 14 days.
□Delivery method and designation
Currently, we cannot specify the day of the week or the delivery time.
We apologize for the inconvenience, but once you receive the email that the item has been shipped, please contact the designated delivery company.
If you are not at home when the item is delivered, a delivery notice will be left by the shipping company. In that case, please specify a convenient time for you to pick up the product.
------------------
[Delivery information for each major delivery carrier]
- Yamato Transport Co., Ltd.
http://www.kuronekoyamato.co.jp/ytc/customer/
*You cannot specify the delivery method.
------------------
□ Regarding international shipping
We do not currently ship internationally.
□ Regarding cash on delivery
We do not currently offer cash on delivery services. Purchases can only be made through the shop.
□ Regarding incorrect addresses, phone numbers, and email addresses
If the shipped product is returned due to an incorrect address or long-term absence, your order will be canceled. If you would like to purchase the product, we apologize for the inconvenience, but please place your order again.
* In the event of cancellation, we will refund the payment amount. (You will be responsible for the round-trip shipping costs.)
*As the item will be returned to stock upon return, there may be cases where the item is out of stock and cannot be prepared even if you place a new order. Thank you for your understanding.
*If we find that your order has been canceled due to malicious behavior, such as intentionally filling in a non-existent address or intentionally not receiving the item without a valid reason and treating the customer as absent for a long period of time, we may cancel future transactions with you, so please be careful. In addition, if such malicious behavior is found, we may take criminal and civil legal action, so please be careful.
□Examples of mistakes in filling out the form
The following mistakes are particularly common. Please fill out the correct address.
- Postal code
- XX prefecture, XX city, XX ward, XX county. The details of XX town are not written even though they officially exist.
・Kanji, Hiragana, and Katakana are not written based on the official information.
・Apartment/condominium name is not written (only for those who live in an apartment/condominium)
・Apartment/condominium number is not written (only for those who live in an apartment/condominium)
・Street number information is not written.
・Address is not addressed to your home (e.g. addressed to a post office).
・Postal code is not written correctly.
・The number of digits in the postal code is different from the correct number.
・Street number information is not written.
・An address that does not exist is registered.
・Only the name of the company is written.
・Address is written in a language other than Japanese.
- Phone number
・Only the area code is written (e.g. only 080).
・The number of digits in the phone number is incorrect (e.g. one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered.
・An overseas phone number is registered (currently only phone numbers available in Japan can be used as delivery information).
・Phone number is written in something other than numbers (e.g. using Chinese numerals).
- Email address
・The email address is not correct
・You are using an email address that cannot confirm or respond to emails sent from our company
(Enter your email address)
■Contact us
□Contact information
In order to prevent the spread of the coronavirus, we do not have a telephone hotline.
Therefore, we are limiting the ways to contact customers.
Currently, we are responding via support chat.
□If you cannot receive emails
All automatic notification emails will be sent from this address.
First, please check whether the email has arrived in your junk mail or spam folder.
Please note that there are many cases where automatic notification emails are not received, especially for mobile carrier email and iCloud email, as the email exclusion settings are strict.
Please check the following two points before contacting us.
・Remove domain restrictions
・Check and change your spam settings
If you are unable to check our emails for your own reasons, we cannot be held responsible for items that cannot be shipped due to incorrect registration information or items that are returned due to incorrect receipt, so please check again to see if you have received a notification.
■Receipts
□Regarding receipt requests
If you need a receipt, please contact us by filling out the inquiry form.
■Order history
□Regarding confirmation of order history
If you would like to check your order history, please contact us by filling out the inquiry form.
■Gift wrapping service
□Regarding gift wrapping service
Currently, we do not offer a wrapping service, and we have no plans to do so in the future.
If you are purchasing as a gift, we ask that you wrap and pack the item yourself after purchasing it.
■Returns and Cancellations
We will only accept returns if you contact us within 7 days of receiving the product.
Please check the return conditions and contact us below.
We also do not accept returns due to customer convenience. Please be forewarned.
[Contact information for returns]
○○○○ Co., Ltd.
170-0013
20th floor, Hareza Tower, 1-18-1 Higashi-Ikebukuro, Toshima-ku, Tokyo
■Return conditions
We only accept returns in the following cases.
・In the case of a defective product
・If the product you received is different
However, we cannot accept returns in the following cases.
・Products that have been opened or used even once
・Products that have been scratched or damaged by the customer
■Whether or not you are responsible for shipping costs for returns
We will cover the shipping costs for returning and re-sending the product.
□Cancellation
Our company automatically proceeds to shipping work promptly after your order is confirmed through system integration, so we cannot handle cancellations or changes to the order contents after confirmation.
Due to the sale of new products, we would like to ask you to please check that the product is correct before enjoying your shopping.
■Shipping and shipping
□About shipping and shipping
For regular shipping, we will deliver within 3 to 14 business days from the date of order.
Please note that we are not responsible for any delays in delivery that occur without our fault.
*The estimated shipping date may vary for each product. Please check each product page for details.
*Pre-order items are produced after receiving the order, so it will take some time for delivery.
□About exceptions
If there is advance notice of a shipping delay, if there are long holidays such as national holidays, Obon holidays, and New Year's holidays, or if there is a concentration of orders due to new product sales, it may take longer than 14 days.
□Delivery method and designation
Currently, we cannot specify the day of the week or the delivery time.
We apologize for the inconvenience, but once you receive the email that the item has been shipped, please contact the designated delivery company.
If you are not at home when the item is delivered, a delivery notice will be left by the shipping company. In that case, please specify a convenient time for you to pick up the product.
------------------
[Delivery information for each major delivery carrier]
- Yamato Transport Co., Ltd.
http://www.kuronekoyamato.co.jp/ytc/customer/
*You cannot specify the delivery method.
------------------
□ Regarding international shipping
We do not currently ship internationally.
□ Regarding cash on delivery
We do not currently offer cash on delivery services. Purchases can only be made through the shop.
□ Regarding incorrect addresses, phone numbers, and email addresses
If the shipped product is returned due to an incorrect address or long-term absence, your order will be canceled. If you would like to purchase the product, we apologize for the inconvenience, but please place your order again.
* In the event of cancellation, we will refund the payment amount. (You will be responsible for the round-trip shipping costs.)
*As the item will be returned to stock upon return, there may be cases where the item is out of stock and cannot be prepared even if you place a new order. Thank you for your understanding.
*If we find that your order has been canceled due to malicious behavior, such as intentionally filling in a non-existent address or intentionally not receiving the item without a valid reason and treating the customer as absent for a long period of time, we may cancel future transactions with you, so please be careful. In addition, if such malicious behavior is found, we may take criminal and civil legal action, so please be careful.
□Examples of mistakes in filling out the form
The following mistakes are particularly common. Please fill out the correct address.
- Postal code
- XX prefecture, XX city, XX ward, XX county. The details of XX town are not written even though they officially exist.
・Kanji, Hiragana, and Katakana are not written based on the official information.
・Apartment/condominium name is not written (only for those who live in an apartment/condominium)
・Apartment/condominium number is not written (only for those who live in an apartment/condominium)
・Street number information is not written.
・Address is not addressed to your home (e.g. addressed to a post office).
・Postal code is not written correctly.
・The number of digits in the postal code is different from the correct number.
・Street number information is not written.
・An address that does not exist is registered.
・Only the name of the company is written.
・Address is written in a language other than Japanese.
- Phone number
・Only the area code is written (e.g. only 080).
・The number of digits in the phone number is incorrect (e.g. one digit too many, one digit too few, etc.)
・A phone number that does not exist is registered.
・An overseas phone number is registered (currently only phone numbers available in Japan can be used as delivery information).
・Phone number is written in something other than numbers (e.g. using Chinese numerals).
- Email address
・The email address is not correct
・You are using an email address that cannot confirm or respond to emails sent from our company
(Enter your email address)
■Contact us
□Contact information
In order to prevent the spread of the coronavirus, we do not have a telephone hotline.
Therefore, we are limiting the ways to contact customers.
Currently, we are responding via support chat.
□If you cannot receive emails
All automatic notification emails will be sent from this address.
First, please check whether the email has arrived in your junk mail or spam folder.
Please note that there are many cases where automatic notification emails are not received, especially for mobile carrier email and iCloud email, as the email exclusion settings are strict.
Please check the following two points before contacting us.
・Remove domain restrictions
・Check and change your spam settings
If you are unable to check our emails for your own reasons, we cannot be held responsible for items that cannot be shipped due to incorrect registration information or items that are returned due to incorrect receipt, so please check again to see if you have received a notification.
■Receipts
□Regarding receipt requests
If you need a receipt, please contact us by filling out the inquiry form.
■Order history
□Regarding confirmation of order history
If you would like to check your order history, please contact us by filling out the inquiry form.
■Gift wrapping service
□Regarding gift wrapping service
Currently, we do not offer a wrapping service, and we have no plans to do so in the future.
If you are purchasing as a gift, we ask that you wrap and pack the item yourself after purchasing it.